PLEASE DOUBLE CHECK YOUR ADDRESS
Our payment processor requires us to ship to the address on the order. Unfortunately, they do not allow us to change the address after the order has been placed forcing us to issue a refund while keeping the transaction fee (~$4-8).
We cannot make changes to the address/phone number after the order is placed nor can we accept liability for loss if the incorrect information was entered.
Please help me by making sure your address is correct. Thank you!
DUE TO TIMING, WE CANNOT ACCEPT MODIFICATION OR CANCELLATION REQUESTS.
RetroTINK MINIs are not-returnable but all products come with a 1-year warranty. Read our Store Policies for details on returns.
DOMESTIC SHIPPING (COVID-19)
USPS is currently backlogged. While most shipments will still arrive within a week or two, some locations have experienced delays of a month or more.
INTERNATIONAL SHIPPING (COVID-19)
Due to the current situation, international shipping via the postal network is extremely slow. We have two options:
1. USPS International - this is less expensive, however as many postal carriers have declared force majeure, we can no longer accept liability for lost/delayed packages. We strongly urge that you use DHL.
2. DHL - this is more expensive but will usually arrive in about a week and is fully tracked. We will take full responsibility for lost parcels.
Please wait at least a week before e-mailing us if we've shipped your package. Inquiries about shipment status for orders placed less than a week ago will not be responded to so we can focus on filling orders.