PLEASE DOUBLE CHECK YOUR ADDRESS!
We cannot make changes to the address/phone number after the order is placed nor can we accept liability for loss if the incorrect information was entered. Please help me by making sure your address is correct. Thank you!
We are not able to guarantee cancellations are processed before shipment. Please be sure you want to purchase the product. We are unable to refund the transaction fee (~3-4%) since that is withheld from us.
DOMESTIC SHIPPING (USA)
USPS shipments almost always arrive within one to two weeks of shipment. If the shipment does not arrive after 6 weeks, we will send a replacement.
International shipments are sent via DHL (with the exception of Canada where a USPS express service is offered). All shipments are fully tracked and insured.
Please do not ask us to to misreport customs values. Requests to mark the package with a low value or 'gift' will be ignored since we do not wish to commit customs fraud.
You are responsible for all import charges and complying with your government's regulations.
Shipments that are returned to us due to non-payment of customs or other refusal to take delivery will be refunded less all applicable transaction fees, outbound and return shipping costs when the unit arrives back to us.
Please refer to the policy page for details on warranty and returns.