PLEASE MAKE SURE YOU ENTER THE CORRECT SHIPPING ADDRESS.
We cannot make changes to the address/phone number after the order is placed nor can we accept liability for loss if the incorrect information was entered. Please help me by making sure your address is correct. Thank you!
We are not able to guarantee cancellations are processed before shipment. Please be sure you want to purchase the product. Sorry, but we are unable to refund the transaction fee (~3-4%) since that is withheld from us.
DOMESTIC SHIPPING (COVID-19)
USPS shipments usually arrive within a week. However, in extreme cases, this may take up to 6 weeks due to unforeseen delays. We have no control over this; please be patient.
Please understand that we have zero influence over the progress nor can we provide information that is not contained in the tracking #.
INTERNATIONAL SHIPPING (COVID-19)
Due to the current situation, international shipping via the postal network is extremely slow. We have two options:
1. USPS International - this is less expensive, however as many postal carriers have declared force majeure, we can no longer accept liability for lost/delayed packages. We strongly urge that you use DHL.
Please understand that we do not have any control over the postal network. We cannot influence the movement of the package, nor can we contact the post office for "status updates". The postal network processes millions of packages, they simply will not respond to inquiries in a meaningful manner, and there is nothing we can do to change that.
2. DHL - this is more expensive but will usually arrive in about a week and is fully tracked. We will take full responsibility for lost parcels. We strongly urge you use DHL for international shipments.
3. Please do not ask us to to misreport customs values. Requests to mark the package with a low value or 'gift' will be ignored. We do not wish to commit customs fraud.
Shipments that are returned to us due to non-payment of customs or other refusal to take delivery will be refunded less all applicable transaction fees, outbound and return shipping costs when the unit arrives back to us.