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Store Policies

RetroTINK is a tiny operation. We therefore respectfully request that you read our store policy below to help us best serve you. Thank you very much for your attention and support.

Ordering

  • Please double check your address. Under no circumstances are we responsible for lost packages if sent to an incorrectly filled address.

  • We cannot mark international packages as 'GIFT' or below their true value. We do not wish to commit customs fraud.

  • Please be aware that international shipments will likely be subject to customs duties. You are responsible for paying customs fees and complying with your governments regulations. Packages returned to us due to non-payment of fees will be refunded less all shipping and transaction expenses.

Shipping

  • Domestic orders are shipped via USPS first class. Normally packages arrive within two weeks. If a package does not arrive after six weeks we will send a replacement.

  • International orders are sent via DHL and are fully tracked and insured.

Returns​

  • The return window is 14-days from time of receipt. The customer is responsible for the safe return shipment of the product.

  • All non-defective returns are subject to a 15% restocking fee and do not include shipping. Damaged units due to user negligence or abuse cannot be accepted.

  • Defective returns will be refunded in full plus a reasonable shipping reimbursement (not to exceed the original shipping cost).

  • Defective covers devices that fail to meet its original manufacturing specifications. Defective does not cover various incompatibilities or issues related to noise that are unrelated to the device itself. Please read the next section regarding incompatibilities.

Incompatibilities

  • Due to the almost infinite number of variations of devices and signal chain setups, we cannot be responsible for factors out of our control.

  • This includes Genesis/32X and some PSOne models that have issues related to their noisy composite output producing an incorrectly colored or black and white image.

  • Under no circumstances can we guarantee functionality on modified consoles and/or consoles operating outside their original intended format. We cannot provide support for use on modified consoles.

  • Furthermore, we can only assure acceptable image quality and functionality from cables that are manufactured with the proper shielding, impedance and video levels.

  • Special note on noise: The RetroTINK devices have minimal filtering to preserve the original detail and look from your console. Depending on the age of your console, the quality of your power supply and the quality of your cables, the output image may be contaminated by noise. You might not see the noise when connected directly to a TV, because your TV is adding filtering that, among other things, introduce lag and artificial smearing.

  • We cannot assure any level of noise performance for consoles not using their original OEM power supplies.

Warranty

  • All RetroTINK products are covered by a limited 1-year warranty.

  • Warranty only covers items that are sold directly by us. If you purchased a product from a reseller, please refer to them for their policy and for service requests.

  • Warranty does not cover deliberate or accidental damage to the product.

  • Send the unit back to us and we will cover outbound shipping for defective units.

  • User is responsible for return shipping on units that were sent to us and subsequently found to be non-defective.

  • At our discretion, we will repair or replace the device.

  • As above, the Warranty does not cover incompatibility or claims of noise that are not RetroTINK related.

Store Policies: Store Policies
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