Store Policies

RetroTINK is a tiny operation. We therefore respectfully request that you read our store policy below to help us best serve you. Thank you very much for your attention and support.

Ordering

  • Double check your shipping address. The payment processors require us to ship to the address listed on the order and do not allow us to change the address without cancelling the order first. Unfortunately, payment processors have made the decision to keep the various transactions fees ($4-8), which we cannot absorb.

  • Under no circumstances are we responsible for lost packages if sent to an incorrectly filled address.

  • We cannot mark international packages as 'GIFT' or below their true value. We do not wish to commit customs fraud.

  • Sales are final and cannot be cancelled. Please double check to make sure you are ordering what you need.

International Shipping (effective 6/20/2020)

  • We no longer assume liability for shipments via the postal network as many postal carriers have declared force majeure. Our responsibility ends with providing a valid tracking number. We do not have the ability to influence the progress of the package once it is in the international postal network, nor are we privy to information beyond what is available from the tracking number.

  • We can only assume liability and guarantee of delivery for orders that use DHL shipping.

Returns

  • Products can be returned within 14-days due to either compatibility issues or a manufacturing defect. Please read below for instructions and conditions.

  • Ship to unit back to us. Returns will be processed once we receive and inspect the product.

  • Returns must be in original condition with all accessories.

  • Damaged units may be subject to an additional restocking fee or rejected.

  • Defective units will receive a full refund plus reimbursement for a reasonable return shipping fee.

  • Non-defective units, including incompatibilities (see next section), will receive a refund less the original shipping cost.

  • Defective covers devices that fail to meet its original manufacturing specifications. Defective does not cover various incompatibilities or issues related to noise that are unrelated to the device itself. Please read the next section regarding incompatibilities. 

Incompatibilities

  • Due to the almost infinite number of variations of devices and signal chain setups, we cannot be responsible for factors out of our control.

  • This includes Genesis/32X and some PSOne models that have issues related to their noisy composite output producing an incorrectly colored or black and white image.

  • Under no circumstances can we guarantee functionality on modded consoles and/or consoles operating outside their original intended format.

  • Furthermore, we can only assure acceptable image quality and functionality from OEM S-Video cables, OEM component cables and cables manufactured by HD Retrovision, Retrogamingcables, RetroAccess, and Insurrection Industries

  • Special note on noise: The RetroTINK devices have minimal filtering to preserve the original detail and look from your console. Depending on the age of your console, the quality of your power supply and the quality of your cables, the output image may be contaminated by noise. You might not see the noise when connected directly to a TV, because your TV is adding filtering that, among other things, introduce lag and artificial smearing.

  • We cannot assure any level of noise performance for consoles not using their original OEM power supplies.

Warranty

  • All RetroTINK products are covered by a limited 1-year warranty.

  • Warranty only covers items that are sold directly by us. If you purchased a product from a reseller, please refer to them for their policy and for service requests.

  • Warranty does not cover deliberate or accidental damage to the product.

  • Send the unit back to us and we will cover outbound shipping.

  • At our discretion, we will repair or replace the device.

  • As above, the Warranty does not cover incompatibility or claims of noise that are not RetroTINK related.

We have a zero tolerance policy towards rude or hostile behavior.

 

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