FAQs
Please check your SPAM folder. The order confirmation is sent to the e-mail you specified on check out.
Please reply to your order confirmation email. Check the Shipping & Returns page for terms and conditions.
We have multiple fulfilment locations.
Expedited orders to the USA ship from our USA warehouse.
Non-expedited USA orders may ship from either our USA warehouse or our Asia warehouse depending on the items ordered. From your perspective, however, it will be handled as a domestic shipment with a local last mile carrier.
International orders ship from our Asia warehouse.All orders take 1 to 3 business days to process and pack.
Expedited USA orders are shipped with 2-day air via UPS or FedEx
Non-expedited USA orders may take up to two weeks depending on your location.
All international orders ship with DHL Express and usually takes 2 to 7 days depending on your location.Holidays or high demand may slow processing times.
Please join the RetroTINK Discord: www.retrotink.com/discord and include as many details as possible.
Please make sure your console and cart are clean and in good working order. In many cases, non-functional consoles/carts will not output a signal to a RetroTINK meaning you won’t see anything. For further assistance, please join the RetroTINK Discord (www.retrotink.com/discord) and include as many details as possible.
Please check out our firmware repository www.retrotink.com/firmware
Please check out the RetroTINK wiki: www.retrotink.com/wiki