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Shipping & Returns

Ordering

  • Orders are non-cancellable and non-modifiable due to automated fulfillment processes. Unopened, sealed items may be returned for a refund (less shipping) without a restocking fee.

  • Customer is responsible for ensuring the accuracy of the address at checkout. Once an order is placed, we are unable to change the address.

  • Lost items due to an incorrectly entered address at checkout are not eligible for refunds or replacements.

  • Shipping times are estimates and not guarantees. Carrier delays are out of our control and not eligible for refunds.

Fulfillment (USA)

  • Expedited orders are fulfilled using either FedEx or UPS.

  • Non-expedited orders are fulfilled using either a local courier or USPS as the last mile carrier.

  • Tracking for non-expedited orders may not go live for a week or so. The item has shipped and this is normal.

Fulfillment (International)

  • We have partnered with Global-e for fulfillment. Benefits to you include localized checkout, payment and unless otherwise specified, all duties and taxes are calculated and paid upfront. There will be no additional charges on delivery.

  • Unless otherwise specified, international orders shall be shipped using DHL Express as the courier.

  • Please see additional terms and conditions for Global-e orders.

  • RetroTINK is not liable for compliance with import taxes/duties, lost and/or delayed items if you choose to ship to a USA-based freight-forwarder instead of utilizing through the normal international checkout process. Freight-forwarded packages listing a USA ship-to destination shall be treated as a purely domestic transaction for the purposes of warranty and returns.

Returns

  • The return window is 14 days from the when the customer receives the product.

  • The customer is responsible for original and return shipping costs and arrangements unless the item is defective.

  • For defective returns, a full refund including shipping will be issued.

  • Defective only covers material flaws that prevent the product from performing to the original factory specifications.

  • Defective specifically excludes incompatibilities, image quality issues relating to the inherent properties of analog video and cosmetic flaws. Please see section below.

  • If we supply a return label for a non-defective return, the costs of shipping will be deducted from the return.

  • Additional restocking fees may be deducted, or the return may be rejected if the item is returned to us with user damage or is incomplete.

Incompatibilities and Image Quality

  • Customer is responsible for being familiar with the expected image quality, such as but not limited to the quality of composite versus RGB, given the console they are using and the method of connection before purchase.

  • Examples and information can be found in the RetroTINK Wiki as well as other online resources.

  • Customer is responsible for ensuring that the equipment, such as the game console, is in good working order and being familiar with its proper usage.

  • Customer is responsible for reviewing the product page for known compatibility issues prior to purchase.

  • Due to the almost infinite number of variations of devices and signal chain setups, we cannot be responsible for factors out of our control including modified consoles and aftermarket adapters and equipment.

  • Under no circumstances can we guarantee functionality on modified consoles and/or consoles operating outside their original intended format. We cannot provide support for use on modified consoles. Please contact your modder for assistance.

  • Furthermore, we can only assure acceptable image quality and functionality from cables that are manufactured with the proper shielding, impedance and video levels.

  • Depending on the age of your console, the quality of your power supply and the quality of your cables, the output image may be contaminated by noise. You might not see the noise when connected directly to a TV, because your TV is adding filtering that, among other things, introduce lag and artificial smearing.

  • We cannot assure any level of noise performance for consoles not using their original OEM power supplies.

Warranty

  • All RetroTINK products are covered by a limited 1-year warranty.

  • Warranty only covers items that are sold directly by us. If you purchased a product from a reseller, please refer to them for their policy and for service requests.

  • Warranty only applies to the original purchaser and is non-transferrable.

  • Warranty requests for units that have been resold will not be granted.

  • Warranty covers the main unit itself. Accessories such as, but not limited to, cords, cables, remotes and other parts are covered by a 90-day limited warranty that covers factory defects only. Wear due to use and/or misuse is excluded.

  • Warranty does not cover deliberate or accidental damage to the product, such as, but not limited to electrostatic discharge damage, damage resulting from applying over voltage to an input or damage arising from the use of unsafe and non-compliant equipment with the device.

  • Customer is responsible for inbound shipping costs for warranty claims.

  • User is responsible for outbound return shipping on units that were sent to us and subsequently found to be non-defective.

  • At our discretion, we will repair or replace the device.

  • As above, the Warranty does not cover incompatibility or claims of noise that are not RetroTINK related. 

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